Online Store FAQs

Online Store FAQs

Need some help using our online store? Here you will find answers to the most frequently asked questions. If we havn't answered your question here, or you are still unsure, feel free to contact our office.

Delivery

We deliver using receipted post. If you are not at home a card will be left. If you prefer your parcel to be left please leave instructions in the comments field on the checkout screen. We endeavour to process and ship orders within 72 hours, if however for any reason we are unable to despatch within this time frame we will contact you and advise. Orders should be delivered to you up to 5 business days after dispatch, varying on your location. You will recieve an email advising you once your order is on its way. If your order is not recieved within 10 business days, please contact us urgently for investigation.

Postage is flat rate $10 for Australian Eastern States (NSW, VIC, QLD, ACT, TAS), and flat rate $15 for all other states. Free delivery is available to anywhere in Australia for orders of $165 or more.

International Shipping

If you require an order to be shipped internationally please contact the office to discuss postage options and costs.

We endeavour to list 'out of stock' items on our website. From time to time, either seasonally effected ingredients or back log of production can extend the unavailability of certain items. For example, some jams can be affected as we only make them when the fruit is seasonally available. If this is the case with any item on your order, we will contact you before processing and completing your order to determine if we can arrange an alternative item.

Payment Methods

We accept payment via Visa, MasterCard, or through PayPal. Card details are securely encrypted and forwarded to us. Once the order is finalised the card will be processed. We delete card details after your order has been finalised as an extra security measure. If you do not have a credit card or are unable to use PayPal, please contact us to arrange an alternative payment method.

Orders placed outside office hours willl be processed the next working day. Please note that all our cookies are baked to order, and this will add to your order process time.

Online Account

You may choose to register to use our online shopping facility or if you prefer your purchases can be completed as a guest. We would suggest creating an account with our store, by doing so you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Return & Exchange Policy

We cannot accept change of mind returns for food products - so please make your purchase choices carefully. In the event of receiving damaged, faulty, or incorrect goods, please contact us within 24 hours of receipt of your order, for a replacement or full refund including shipping.