Help Centre

Online Store FAQs

Need some help using our online store? Here you will find answers to the most frequently asked questions. If we haven't answered your question here, or you are still unsure, feel free to contact our office.


We deliver Australia-wide using Australia Post. If you are not at home a card will be left, and the parcel held at your local Post Office for your collection. Please note Australia Post will only hold undelivered parcels for a time period of 10 business days, after which the parcel will be returned to sender. If you prefer your parcel to be left please leave instructions in the comments field on the checkout screen. We endeavour to process and ship orders within 3 business days, if however for any reason we are unable to dispatch within this time frame we will contact you and advise. Orders should be delivered to you up to 5 business days after dispatch, varying on your location. You will receive an email advising you once your order is on its way. If your order is not received within 10 business days, please contact us urgently for investigation.

Postage is flat rate $10 for Australian Eastern States (NSW, VIC, QLD, ACT, TAS), and flat rate $15 for all other states. Free delivery is available to anywhere in Australia for orders of $165 or more.

Out of Stock Products

We endeavour to accurately update stocking availabilities for all of our online products. From time to time, either seasonally effected ingredients or back log of production can extend the unavailability of certain items. For example, some jams can be affected as we only make them when the fruit is seasonally available. If this is the case with any item on your order, we will contact you before processing and completing your order to determine if we can arrange an alternative item.

If an item in a Hamper is unavailable, we may choose at our discretion to replace the item with another available and similar item of equivalent or greater value.

Payment Methods

We accept payment via Visa, MasterCard and AMEX. Online payments are processed securely via a tier 1 PCI DSS compliant payments processor. All payment details are handled directly by the payment processor. Payment can also be made through PayPal. You can select your prefered payment option during the checkout process.

Online Account

You may choose to register to use our online shopping facility or if you prefer your purchases can be completed as a guest. We would suggest creating an account with our store, by doing so you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Return & Exchange Policy

We cannot accept change of mind returns for food products - so please make your purchase choices carefully. In the event of receiving damaged, faulty, or incorrect goods, please contact us within 24 hours of receipt of your order, for a replacement or full refund including shipping.

International Shipping

If you require an order to be shipped internationally please contact the office to discuss postage options and costs.

What Whisk & Pin Customers are saying...