Online Store FAQs

Need some help using our online store? Here you will find answers to the most frequently asked questions. If we havn't answered your question here, or you are still unsure, feel free to contact our office.

Delivery

We deliver using receipted post. If you are not at home a card will be left. If you prefer your parcel to be left please leave instructions in the comments field on the checkout screen. We endeavour to process and ship orders within 72 hours, if however for any reason we are unable to despatch within this time frame we will contact you and advise.

Postage is flat rate $10 for Australian Eastern States (NSW, VIC, QLD, ACT, TAS), and flat rate $15 for all other states. Free delivery is available to anywhere in Australia for orders of $165 or more.

International Shipping

If you require an order to be shipped internationally please contact the office to discuss postage options and costs.

We endeavour to list 'out of stock' items on our website. From time to time, either seasonally effected ingredients or back log of production can extend the unavailability of certain items. For example, some jams can be affected as we only make them when the fruit is seasonally available. If this is the case with any item on your order, we will contact you before processing and completing your order to determine if we can arrange an alternative item.

Payment Methods

We accept payment via Visa, MasterCard, or through PayPal. Card details are securely encrypted and forwarded to us. Once the order is finalised the card will be processed. We delete card details after your order has been finalised as an extra security measure. If you do not have a credit card or are unable to use PayPal, please contact us to arrange an alternative payment method.

Orders placed outside office hours willl be processed the next working day. Please note that all our cookies are baked to order, and this will add to your order process time.

Online Account

You may choose to register to use our online shopping facility or if you prefer your purchases can be completed as a guest. We would suggest creating an account with our store, by doing so you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

You will need to complete our registration form on the Trade Friends page. We will then confirm your wholesale status for access to our Trade Friends information pages within one working day. If you have any issues regarding registration please contact us.

Return & Exchange Policy

We cannot accept returns of perishable items. We just don't feel comfortable reselling a perishable food item that has not always been in our control. Please make your purchase choices carefully. In the event of receiving damaged or incorrect goods, please contact us within 24 hours of receipt of your order and we will gladly arrange with you to rectify with either a credit or replacement.

From the stunning Blue Mountains of Australia

At Whisk & Pin, our mission is to produce 100% of the time without exception, products that are premium grade and absolutely delicious. In order to achieve this, our aim is to bring together the best of everything – from the people we work with to the wholesome Australian products we use. As part of our social and economic sustainability, we always use non-GM, and Australian wholesome ingredients wherever possible. However, when Australia cannot supply, we will source internationally to the same standard to ensure we are always working in-line with our mission.