Daily Operations Continue as Usual
Whisk & Pin continues to operate, whilst prioritising the health and safety of our people in these difficult circumstances. At this time, we have no suspected or confirmed infection of employees in our company. We have implemented and will continue to implement social distancing practices, hygiene precautions, heightened cleaning measures and work-from-home plans for our people where practical and appropriate.
We are closely monitoring state and federal government directives in respect of the definition of essential and non-essential services. Whisk & Pin is currently included in the state and federal government definition of essential services, allowing us to continue to operate under existing lockdown provisions. We anticipate being able to continue to operate, even under a more stringent lockdown regime.
Whisk & Pin will continue to take the advice of state and federal governments, health authorities and applicable industry bodies as the situation unfolds. We will maintain a high degree of communication with our suppliers and customers and will update this page with new information as soon as it becomes relevant to do so.
Delays Pertaining to Wholesale & Online Orders
Due to a surge in demand for both our wholesale and online trading, anticipate delays of up to 7 days ontop of our usual turn around time. Please keep in mind that all of our products are made-to-order. An increase in demand has put strain on Australian suppliers of many key raw materials, such as flour, sugar and cereals. We are working closely with our trusted suppliers to ensure we can continue to meet changes in demand for our products, and maintain availability for as many products as possible.
Delivery Network Congestion
Delivery networks nationwide are experiencing a significant uplift in parcels, that could result in some delays. Please keep in mind that your parcel could take longer to reach you.
Be aware of changes to delivery services that may apply to your location. For online customers, please refer to the Australia Post website for updates on potential delays for deliveries in your area.
Until further notice, all on-site visits are suspended to protect the health of our staff. This does not affect deliveries made to our warehouse, or customers to the Showroom & Store. Though at all times, social distancing measures of 1.5m between individuals must be observed.
Business Trading Hours
At this stage there is no change to our usual trading hours for our office, warehouse and Showroom.