Registration: You will need to register to use our online shopping facility.  Once through the initial registration phase you will be sent a link via email to activate your account.  Please click on this email link to ensure that your registration is confirmed, once your account is activated you can log in and place orders online. If you do not receive an email after trying to register, please phone us on 02 4782 3975 or email us.

Payment: We accept payment via Visa and Mastercard.  Card details are securely encrypted and forwarded to us.  Once the order is finalised the card will be processed.  We delete card details after your order has been finalised as an extra security measure.  If you do not have a credit card please contact us on 02 4782 3975 to arrange an alternate payment form.

Postage & Shipping: Postage costs are a flat rate of $10 within NSW and $15 for the rest of Australia. This flat rate charge includes a $3 packaging and handling charge.

We deliver using receipted post.  If you are not at home a card will be left.  If you wish your parcel to be left please leave instructions in the comments field of the checkout screen. 

We endeavour to process and ship orders within 72 hours, however this is not always possible, if delays are expected we will email you with the details.

Orders placed outside office hours will be processed the next day.  Orders placed on a weekend will not be processed until Monday morning.  We will not ship orders containing cookies on a Friday as we do not like our freshly baked cookies to sit in postal trucks/depots over the weekend.  Please note that all our cookies are baked to order, and this will add to your order process time.

If you require an order to be shipped internationally please contact the office on 02 4782 3975 to discuss postage options & costs.

WA: Due to quarantine restrictions some goods cannot be posted to Western Australia, we will contact you if there are such restrictions relating to your online order.

Out of Stock Items: We endeavour to list 'out of stock' items on our website.  Occasionally, during busy periods we may run out of a product before we have the chance to update our website.  If you have ordered an out of stock item we will contact you to see if you would like a replacement product or wait until the product is back in stock.

Returns: In the event of receiving damaged or incorrect goods notification must be given within 24 hours of receipt of goods for credit or replacement.

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